●Customer Service:
1. Office hours: Monday to Friday 9:00am to 3:30pm (Pacific Time).
2. We will reply your message within 24~48 hours.
● Shipping:
1. Monday to Friday (orders placed before AM8:00) will be shipped within 24 hours.
2. Orders placed after Friday AM8:00 or national holiday will be shipped on the coming business day.
3. Buyers responsible for all custom and brokerage fees for shipments outside of the United States.
●30 Days Money Back Guarantee:
1. Customer MUST contact us within 30 days after the purchasing.
2. Item must be sellable condition with the original packaging. Fees may apply if item is determined as not original condition.
3. Buyer should be responsible for the return freight.
4. 20% restocking fee is NON-REFUNDABLE under any circumstances.
● Warranty:
1. Most of items which were marked "warranty" on the selling page apply to the warranty policy. Some item is not included.
2. Warranty period: 1 year
3. The warranty only covers the defects under normal use.
4. The warranty DOES NOT cover the defect was subjected to misuse, negligence or accident.
5. The warranty DOES NOT cover consumable parts.
6. EWK reserves the right of final decision.
Answer: Our products are 100% imported and authenticated. To place order just either contact with us or place your order online. One of our sales person contact with you.
Answer: No, you can only place order online because we import from USA as get order.
Answer: After order confirmation we do our best to deliver in 3 to 4 week.
Answer: We do our best to list exact prices of all products but since dollar fluctuate in Pakistan so sometime we update at the time of order confirmation.
Answer: For discount we usually send discount coupons. To get discount coupons of EWK VW/Audi Spark Plug Wire Boot Re… you can sign up our newsletter.
We are sourcing products from leading websites in the USA to ensure the highest quality for our end product.
We have a team of professional sales representatives who will assist you in identifying the right products from Amazon.
Upon receiving your order, we will expedite the shipping process by placing the order promptly and ensuring timely dispatch from the USA.
Your payment will be securely held with us, and in the event that you receive an incorrect or damaged product, we will issue a refund.