FAQ(Frequently Asked Question)
1.Q:What should I do if I received cracked products?
A: You can contact with Amazon customer service firstly, our orders are fulfilled by Amazon, and they will take responsibility for this fulfillment experience. It is their rules. Also we welcome you contact with our customer service immediately if you received cracked products, we will make the best solution for you promptly.
2.Q:What should I do if I install the screen products with dozens of bubbles or the edges are not adhere to my phone?
A:Please contact with our customer service immediately, we will make the replacement for you, and Please install the new screen protector according to our instruction.
3.Q:Why your screen protectors can not cover the whole size of my phone entirely?
A:Please note that this kind of tempered glass is not edge to edge full front screen cover.
4.Q:Why is there no opening for front camera?
A:Yes, there is no open hole there, it can prevent dust into it. The screen product takes 99% of the high degree of transparency, it does not affect the function of camera, please rest assured to use.
5.Q:How should I do after receiving the film which is not the same model I ordered?
A:Our orders are all fulfilled by Amazon. Sorry for the inconvenience if it caused, you can contact with our customer service immediately, once we confirm the problem, we will make the best solution for you.
If you have any questions and complaints about our products, please contact with our customer service immediately, email to support@coolreall.com, we will try our best to resolve this issue for you within 24 hours.
Thank you for purchasing Coolreall products! Our motivation comes from your satisfaction!
Answer: Our products are 100% imported and authenticated. To place order just either contact with us or place your order online. One of our sales person contact with you.
Answer: No, you can only place order online because we import from USA as get order.
Answer: After order confirmation we do our best to deliver in 3 to 4 week.
Answer: We do our best to list exact prices of all products but since dollar fluctuate in Pakistan so sometime we update at the time of order confirmation.
Answer: For discount we usually send discount coupons. To get discount coupons of iPhone 8 / iPhone 7 Screen Protecto… you can sign up our newsletter.
We are sourcing products from leading websites in the USA to ensure the highest quality for our end product.
We have a team of professional sales representatives who will assist you in identifying the right products from Amazon.
Upon receiving your order, we will expedite the shipping process by placing the order promptly and ensuring timely dispatch from the USA.
Your payment will be securely held with us, and in the event that you receive an incorrect or damaged product, we will issue a refund.