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44439980

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Product Code: 44439980
Product weight: 1.05 Pounds

Price: Rs:12072.00/-

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Important: We import products from the USA and ensure delivery within 3 to 4 weeks at your doorstep.

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Description

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company s extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

  • Understanding the ever-evolving needs of customers
  • Empowering employees by treating them with the utmost respect
  • Anticipating customers unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Customer FAQs:

Question: I want to order 100% authentic The New Gold Standard: 5 Leadership… from your store. How I can place my order in Pakistan?

Answer: Our products are 100% imported and authenticated. To place order just either contact with us or place your order online. One of our sales person contact with you.

 

Question: Do you have physical store of The New Gold Standard: 5 Leadership… in Pakistan?

Answer: No, you can only place order online because we import from USA as get order.

 

Question: How much more time you will take to deliver, once you get my order?

Answer: After order confirmation we do our best to deliver in 3 to 4 week.

 

Question: All prices are connfirm and accurate? How I can get exact The New Gold Standard: 5 Leadership… price in Pakistan?

Answer: We do our best to list exact prices of all products but since dollar fluctuate in Pakistan so sometime we update at the time of order confirmation.

 

Question: Is there some discount I will get at the time of placing order?

Answer: For discount we usually send discount coupons. To get discount coupons of The New Gold Standard: 5 Leadership… you can sign up our newsletter.

 
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